What is the return policy?

In general, order booked and canceled before 48 hours to the order date would not generate a penalty or fee. Any orders canceled under 48 hours but over 24 hours will get a partial return, in most cases half their deposit. Orders canceled under 24 hours will not get a refund. Please refer to your order details on your service contract for detailed information. Click here to learn more.

How long does it take to process a refund?

We will reimburse you for returned order in the same way you paid for them. For example, any amounts deducted from a card will be credited back to a card. It may take up to 7 to 10 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for rescheduling a service date?

Our local teams work diligently to make sure that we are flexible with your demands for reschedules, but a reschedule fee of $35 still will apply for most orders. Click here to learn more.

When will my credit card be charged?

We'll attempt to securely charge your credit card 48 hours to service date. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 48 hours to your service date. Also at the end of the job any extra hours will be charged after the providers on site enter their hours worked and you confirm with your PIN

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

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